Quality in a product or service is not what the supplier puts in. It is
what the customer gets out and is willing to pay for. Customers pay
only for what is of use to them and gives them value. Nothing else
constitutes quality.
—Peter Drucker
Quality in a product or service is not what the supplier puts in. It is
what the customer gets out and is willing to pay for. Customers pay
only for what is of use to them and gives them value. Nothing else
constitutes quality.
—Peter Drucker