Customer Satisfaction
Happy Customer
A happy customer will continue to be a buying customer and a returning customer. Poorly Treated Employees Treat Customers Just as Poorly.
COMPLAINING CUSTOMERS CAN BE GREAT FOR BUSINESS
COMPLAINING CUSTOMERS CAN BE GREAT FOR BUSINESS Every business needs happy customers and clients to be successful. From repeat business to word of mouth, satisfied customers sustain your business and help it to grow. But not every customer or client is going to be happy all the time. Your quest, should you choose to accept …
Customer Comes First
They are both equally important. You cannot run a business without customers to consume products and services. You cannot run a business without employees to produce products and services.” “[P]utting the customer first does not mean the customer is always right. That is ridiculous. Putting the customer first means always listening and responding to customers. …
Customer Satisfaction
Customer satisfaction results from the realization of high levels of value compared to competitors . . . Value is created by satisfied, committed, loyal, and productive employees. JAMES L. HESKETT, W. EARL SASSER, JR., AND LEONARD L. SCHLESINGER