Listening When developing your people management skills, try really listening. Ask a speaker “what more do you have to say about that”, rather than offering your own opinion. Storytelling Think about your own team. How could you use storytelling and narrative to engage your team? Does technology help you to share and co-create knowledge?
Role modelling values Being authentic Excellent, honest communication Showing respect Acting fairly Keeping promises and commitments Being competent in the job Trusting in delegation Mutual support Loyalty Transparency Vulnerability Being non-judgemental Not blaming Showing appreciation
the absence of trust, the fear of conflict, a lack of commitment, avoidance of accountability and inattention to results.
Category A: High importance, high urgency Do them yourself now. Within reason, spend on them whatever time they take. Category B1: High urgency, low importance Consider delegating these as a development opportunity, perhaps to a new team member. Get them done soon. Category B2: Low urgency, high importance Consider delegating them to a reliable and experienced member of …
A – High urgency and high importance Tasks or activities falling into this category have to be done both quickly, because of their urgency, and thoroughly, because they are important to help you achieve your job purpose. B1 – High urgency and low importance Tasks or activities falling into this category have to be done …
Benefits to the organisation optimum use of staff resources wider ownership of company mission and objectives reduced vulnerability to unexpected absences Benefits to you (the manager) time freed up for more vital tasks staff developed for wider role increased staff motivation Benefits to the individual increased skills or knowledge motivation enhanced wider view of the …
Surveys Questionnaires Focus groups In-depth interviews
Demand: Is there a desire for your product or service? Market size: How many people would be interested in your offering? Economic indicators: What is the income range and employment rate? Location: Where do your customers live and where can your business reach? Market saturation: How many similar options are already available to consumers? Pricing: What do potential customers pay for …